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Contacts

Project Overview:

CatchMark was asked by a residential customer to assist them in resolving issues they were having in their home. The network was underperforming. Wireless was dropping and not covering the entire home. The sound system was not playing throughout the home.

 

Project Duration

From first contact with the customer to project completion was just under 30 days.

 

Technology Stack

  • CyberPower UPS
  • Sonos Sound System
  • Unifi Network Switches
  • Unifi Dream Machine
  • Unifi Access points
 

Project Challenges

The system was installed and configured by another vendor. Understanding how that was done took some time, and then troubleshooting the issues took additional time.

 

Results

CatchMark was able to resolve all of the network issues. The customer was able to walk throughout their home and not lose the wireless network connection. The customer called back at a later date for assistance with a surround sound system and mounting a new TV in their living space.