Technology Problem Solvers
We have each become mobile computing centers with an ever-revolving network of devices helping us to manage every aspect of our personal and work life. Each of these devices needs to be maintained, repaired, and managed if they are to be relied upon. Whether it is a computer, server, printer, keyboard, or mouse, CatchMark has a proven and dependable process for ensuring your assets are available when you need them. Our wireless and network experts have built stable and reliable solutions for all manner of wired and wireless requirements.
Most small to medium businesses have a vision of where they would like to be, but struggle with where to invest their precious resources. Through personal and authentic interaction, CatchMark delivers credible advice to our customers to help them achieve their short and long-term goals.
Technology provides value only when operating correctly. Unfortunately, most SMB’s don’t have the internal expertise or time needed to maintain their systems accurately. CMT can help by providing complete or supplemental technology support to any environment.
Business and Technology are constantly evolving. As a result, new solutions are needed to stay profitable and efficient. CMT has a team dedicated to taking your business idea and transforming it into a technology advantage or simply helping to better utilize existing products.
Business owners are experts at wearing multiple hats, which often occurs with technology. Unfortunately, this practice can lead to poor planning, operation, and efficiency. Get the most out of your technology investments by engaging with CMT’s professional technologists.
Connectivity is the glue that binds all digital solutions, and it comes in many shapes and sizes. Without connectivity hardware becomes useless, the software is inefficient, and smart solutions turn dumb. CMT has a team of experts at delivering the dynamic solutions and connectivity that businesses need.
Jeff is the Directing Partner of our Technology Support Service Area. He oversees all activities from end-user support to customer relationships. Jeff has over 20 years of experience in the IT field. He has held positions like help desk support, server administration, and domain administration before moving into leadership roles. He is very detailed and process-driven which benefits our customers and all service areas at CatchMark. Jeff is always looking for ways to improve our processes and tools to make us more efficient in servicing our customers.
Phil joined the team in 2019. He brings 10+ years of experience in customer support and troubleshooting to the team. He brings a variety of skills to the team including in-depth knowledge of Microsoft products such as SharePoint, Dynamics 365, Exchange, Active Directory, and office. He also has experience with Cisco phone systems. Phil is a problem solver who uses his knowledge and experience to help our team and customers.
Curtis joined the Catchmark team in 2018 as an intern. Following his internship he joined the team full time in October 2018. His ingenuity and desire to understand how things work have proven to be invaluable to our team. Curtis attended GVSU and majored in Computer Science.
Seth joined the CatchMark team in 2021 as a Sr. Support Specialist. Seth brings 20 years of experience to the team, much of that spent working for other MSPs. Seth brings a variety of skills to the team including in-depth knowledge and certifications in virtualization, Microsoft products, and security. He has a desire to learn, help others, and make customers happy.
Bryce Raeth joined the team as a structured cabling technician. He brings years of experience with customer service, a great positive attitude, and is a team player who wants to help wherever he can. Working hard on a farm growing up helped produce his strong work ethic. Bryce is a Montague graduate and will be working out of our Whitehall office.
Jonah Kelley joined CatchMark in 2022. He recently graduated from Ferris State University with a degree in Information Technology. He has over 5 years of experience in various areas within technology. He will be assisting with tech support and web services.
Bob works as a Tech and Web Support Specialist for CatchMark. Bob joined the team in 2018 after owning his own business for nearly 15 years. Bob has worked across multiple service areas of the business. He brings over two decades of web development and customer service experience to the CatchMark team.