It is a long-established fact that a reader will be distracted by the readable content of a page when looking at its layout.
Why “it was only down for an hour” is rarely that simple. Every IT ticket tells a story. Sometimes the story starts with urgency. “The internet is down.”“Email is not working.”“We cannot access the system.”“The phones are offline.”“The server is not responding.”“No one can print.”“Our payment system is down.”“The application we use every day will […]
Friday was an employee’s last day. They returned their laptop, handed over their key, said goodbye to the team, and headed out the door. Everything seemed handled until Monday morning, when someone asked a simple question: “Did we shut off all of their access?” Their email account had been disabled, but what about the shared […]
When Industrial Concepts & Solutions was established in 2025, the company needed more than help with a few technology projects. They needed a partner who could help build the right technology foundation and continue supporting them as they grew. That’s where CatchMark Technologies came in. “Industrial Concepts & Solutions was established in 2025. We contacted […]
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen businesses invest heavily in technology to become faster, more efficient, and more connected. That is usually a good thing. The right systems can streamline operations, improve customer service, reduce errors, and give leadership better […]
It was supposed to be a routine computer replacement. An employee was cleaning out an old desktop before it was recycled when they stumbled across a folder labeled “Employees.” Inside were job applications from more than a decade ago, copies of driver’s licenses, tax documents, and payroll records for people who hadn’t worked at the […]
Most customers do not care what technology a business uses. They do not care what software runs behind the scenes. They do not care which phone system is in place. They do not care what project management platform the team uses, what cloud environment stores the data, or what ticketing system tracks the work. At […]
Monday mornings are usually busy. Phones are ringing, customers are walking through the door, and employees are settling into another workweek. For one local business owner, though, that routine came to a screeching halt with a single click. The email looked normal. It appeared to come from a trusted vendor, complete with a familiar logo […]
Why tools matter, but discipline protects the business. Every IT ticket tells a story. Sometimes the story starts with a question. “We bought antivirus. Are we covered?”“We have a firewall. Isn’t that enough?”“Our email has spam filtering, so why did this message get through?”“We use Microsoft 365. Doesn’t that handle security?”“Our insurance company is asking […]
Monday morning started like every other. Employees logged in. Phones were ringing. Orders were being processed. Customers were being helped.Then accounting lost access to its server. It wasn’t caused by ransomware. It wasn’t a power outage. It wasn’t even a hardware defect. The server had simply reached the end of its lifecycle. It had been […]
Imagine arriving at work on a Monday morning after a powerful overnight storm. The building still has power, but something isn’t right. The internet is down. Employees can’t access shared files. Phones aren’t working correctly. Customers are beginning to call, wondering why no one is responding to emails. For many businesses, the workday would simply […]
