It is a long-established fact that a reader will be distracted by the readable content of a page when looking at its layout.
Monday mornings are usually busy. Phones are ringing, customers are walking through the door, and employees are settling into another workweek. For one local business owner, though, that routine came to a screeching halt with a single click. The email looked normal. It appeared to come from a trusted vendor, complete with a familiar logo […]
Why tools matter, but discipline protects the business. Every IT ticket tells a story. Sometimes the story starts with a question. “We bought antivirus. Are we covered?”“We have a firewall. Isn’t that enough?”“Our email has spam filtering, so why did this message get through?”“We use Microsoft 365. Doesn’t that handle security?”“Our insurance company is asking […]
Monday morning started like every other. Employees logged in. Phones were ringing. Orders were being processed. Customers were being helped.Then accounting lost access to its server. It wasn’t caused by ransomware. It wasn’t a power outage. It wasn’t even a hardware defect. The server had simply reached the end of its lifecycle. It had been […]
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen major problems announced loudly. Servers crash. Users call. Systems go offline. Phones light up. Everyone knows something is wrong. But I have also seen problems whisper first. A small alert. A warning in a […]
Imagine arriving at work on a Monday morning after a powerful overnight storm. The building still has power, but something isn’t right. The internet is down. Employees can’t access shared files. Phones aren’t working correctly. Customers are beginning to call, wondering why no one is responding to emails. For many businesses, the workday would simply […]
Onboarding a new IT provider should make life easier, not bring business to a halt. But shortly after a new client began transitioning to CatchMark Technologies, something alarming happened. Email stopped working. Employees couldn’t send messages. They couldn’t receive messages. For any business, an email outage can quickly bring operations to a standstill, so our […]
Cybersecurity is often treated like a technical problem. That is understandable. It involves firewalls, passwords, devices, networks, email systems, cloud platforms, backups, alerts, monitoring, updates, and a long list of tools most business owners do not want to think about every day. But the biggest mistake a business can make is assuming cybersecurity belongs only […]
Why account security depends on culture, expectations, and follow-through. Every IT ticket tells a story. Sometimes the story sounds routine. “I forgot my password.”“My account is locked out.”“Can we turn off MFA?”“We all use the same login for that system.”“Can you give this person access to everything?”“That employee left, but I think their account is […]
