It is a long-established fact that a reader will be distracted by the readable content of a page when looking at its layout.
You’re trying to print something before a meeting, but the printer won’t cooperate. You’ve restarted it, checked the connection, and finally submit an IT ticket. A few minutes later, you hear that another employee can’t access the company server. IT starts working on their problem while your printer still isn’t fixed. It’s easy to wonder, […]
Your business probably has cybersecurity. You have a firewall. Antivirus is running. Employees use passwords. Maybe you’ve rolled out multi-factor authentication. Someone is handling backups. When something needs to change, your IT team takes care of it. So you’re covered…right? Now imagine tomorrow morning you need to answer a few questions: Those questions are harder. […]
GMED’s Beyond Boundaries event highlighted the connections between regional infrastructure, business growth, and the technology we depend on every day. By Brent A. Raeth, Managing Partner of CatchMark Most of us begin the workday assuming the essentials will work. The lights will turn on. Water will flow. Employees will arrive. Our internet connection will carry […]
A new employee starts Monday. Their laptop is ready, their email address has been created, and they just need Microsoft Office. Easy enough, right? The employee already has Microsoft Office on the computer, so everything appears ready to go. But once they start working, the problems begin. They can’t access the same tools as the […]
It’s 8:15 on a Tuesday morning. Accounting is processing invoices, employees are answering emails, someone is working remotely, and another employee just received an email that looks like it came from Microsoft asking them to verify their password. Nobody walked into work thinking about cybersecurity. They’re thinking about customers, deadlines, projects, and everything else that […]
Growth creates pressure. That is not always a bad thing. In fact, growth is often the goal. More customers. More employees. More locations. More revenue. More opportunity. More complexity. But growth does not only reveal what a business does well. It also reveals what the business has outgrown. The informal process that worked with five […]
It’s Monday morning. One employee can’t log into their email. Another computer is running painfully slow. The conference room Wi-Fi isn’t cooperating, and an important meeting starts in 20 minutes. Someone asks the inevitable question: “Who do we call?” For many small and mid-sized businesses, the answer is a Managed IT Service Provider, commonly called […]
Monday was a new employee’s first day. Their desk was ready, their computer was set up, and they had already met some of their new coworkers. Everything seemed to be off to a good start. There was just one problem. They couldn’t log into anything. Their email account wasn’t ready yet. They didn’t have access […]
Most technology conversations start too late. They start when something breaks. A system goes down. A device fails. A platform becomes too expensive. A security concern appears. A process becomes too frustrating to ignore. A business leader finally asks, “What do we need to do about this?” At that point, the conversation is already reactive. […]
Why “it was only down for an hour” is rarely that simple. Every IT ticket tells a story. Sometimes the story starts with urgency. “The internet is down.”“Email is not working.”“We cannot access the system.”“The phones are offline.”“The server is not responding.”“No one can print.”“Our payment system is down.”“The application we use every day will […]
