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GMED’s Beyond Boundaries event highlighted the connections between regional infrastructure, business growth, and the technology we depend on every day. By Brent A. Raeth, Managing Partner of CatchMark Most of us begin the workday assuming the essentials will work. The lights will turn on. Water will flow. Employees will arrive. Our internet connection will carry […]
A new employee starts Monday. Their laptop is ready, their email address has been created, and they just need Microsoft Office. Easy enough, right? The employee already has Microsoft Office on the computer, so everything appears ready to go. But once they start working, the problems begin. They can’t access the same tools as the […]
Growth creates pressure. That is not always a bad thing. In fact, growth is often the goal. More customers. More employees. More locations. More revenue. More opportunity. More complexity. But growth does not only reveal what a business does well. It also reveals what the business has outgrown. The informal process that worked with five […]
Most technology conversations start too late. They start when something breaks. A system goes down. A device fails. A platform becomes too expensive. A security concern appears. A process becomes too frustrating to ignore. A business leader finally asks, “What do we need to do about this?” At that point, the conversation is already reactive. […]
The meeting was supposed to take about 30 minutes. Everyone was in the conference room, the presentation was ready, and the team was about to begin. Then the problems started. The presentation wouldn’t load. Someone disconnected and reconnected to the Wi-Fi. Another person restarted their computer. After several minutes of troubleshooting, someone finally asked: “Is […]
Why “it was only down for an hour” is rarely that simple. Every IT ticket tells a story. Sometimes the story starts with urgency. “The internet is down.”“Email is not working.”“We cannot access the system.”“The phones are offline.”“The server is not responding.”“No one can print.”“Our payment system is down.”“The application we use every day will […]
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen businesses invest heavily in technology to become faster, more efficient, and more connected. That is usually a good thing. The right systems can streamline operations, improve customer service, reduce errors, and give leadership better […]
Why tools matter, but discipline protects the business. Every IT ticket tells a story. Sometimes the story starts with a question. “We bought antivirus. Are we covered?”“We have a firewall. Isn’t that enough?”“Our email has spam filtering, so why did this message get through?”“We use Microsoft 365. Doesn’t that handle security?”“Our insurance company is asking […]
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen major problems announced loudly. Servers crash. Users call. Systems go offline. Phones light up. Everyone knows something is wrong. But I have also seen problems whisper first. A small alert. A warning in a […]
Imagine arriving at work on a Monday morning after a powerful overnight storm. The building still has power, but something isn’t right. The internet is down. Employees can’t access shared files. Phones aren’t working correctly. Customers are beginning to call, wondering why no one is responding to emails. For many businesses, the workday would simply […]
