More Than IT Support: A Long-Term Technology Partnership
When Industrial Concepts & Solutions was established in 2025, the company needed more than help with a few technology projects. They needed a partner who could help build the right technology foundation and continue supporting them as they grew. That’s where CatchMark Technologies came in. “Industrial Concepts & Solutions was established in 2025. We contacted […]
Caught in the Breach: The Day We Went Back to Pen and Paper
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen businesses invest heavily in technology to become faster, more efficient, and more connected. That is usually a good thing. The right systems can streamline operations, improve customer service, reduce errors, and give leadership better […]
Tech Files: The File That Shouldn’t Have Existed
It was supposed to be a routine computer replacement. An employee was cleaning out an old desktop before it was recycled when they stumbled across a folder labeled “Employees.” Inside were job applications from more than a decade ago, copies of driver’s licenses, tax documents, and payroll records for people who hadn’t worked at the […]
Built for Tech: Better Technology Creates Better Customer Experiences
Most customers do not care what technology a business uses. They do not care what software runs behind the scenes. They do not care which phone system is in place. They do not care what project management platform the team uses, what cloud environment stores the data, or what ticketing system tracks the work. At […]
Tech Files: One Email Changed Everything – Why Cybersecurity Matters More Than Ever
Monday mornings are usually busy. Phones are ringing, customers are walking through the door, and employees are settling into another workweek. For one local business owner, though, that routine came to a screeching halt with a single click. The email looked normal. It appeared to come from a trusted vendor, complete with a familiar logo […]
Behind the Ticket: Cybersecurity Is Not a Product You Buy
Why tools matter, but discipline protects the business. Every IT ticket tells a story. Sometimes the story starts with a question. “We bought antivirus. Are we covered?”“We have a firewall. Isn’t that enough?”“Our email has spam filtering, so why did this message get through?”“We use Microsoft 365. Doesn’t that handle security?”“Our insurance company is asking […]
Tech Files: The Computer Wasn’t Broken – The Business Plan Was
Monday morning started like every other. Employees logged in. Phones were ringing. Orders were being processed. Customers were being helped.Then accounting lost access to its server. It wasn’t caused by ransomware. It wasn’t a power outage. It wasn’t even a hardware defect. The server had simply reached the end of its lifecycle. It had been […]
Caught in the Breach: The Alert Everyone Ignored
After more than two decades in the technology industry, I have had the opportunity to see a lot. I have seen major problems announced loudly. Servers crash. Users call. Systems go offline. Phones light up. Everyone knows something is wrong. But I have also seen problems whisper first. A small alert. A warning in a […]
Tech Files: The Day the Lights Went Out—But Business Didn’t
Imagine arriving at work on a Monday morning after a powerful overnight storm. The building still has power, but something isn’t right. The internet is down. Employees can’t access shared files. Phones aren’t working correctly. Customers are beginning to call, wondering why no one is responding to emails. For many businesses, the workday would simply […]
Tech Files: The Email Outage That Wasn’t an Email Problem
Onboarding a new IT provider should make life easier, not bring business to a halt. But shortly after a new client began transitioning to CatchMark Technologies, something alarming happened. Email stopped working. Employees couldn’t send messages. They couldn’t receive messages. For any business, an email outage can quickly bring operations to a standstill, so our […]