Behind the Ticket: Every Business Is a Technology Business
What small business leaders should know about IT before something breaks. Every IT ticket tells a story. Sometimes the story is simple. A password needs to be reset.A printer stops working.A laptop is running slow.A file will not open.An employee cannot access email. On the surface, those issues can feel small. Annoying, maybe. Disruptive, definitely. […]
Caught in the Breach: The MFA Code Went to the Wrong Phone
After more than two decades in the technology industry, I have had the opportunity to see a lot. Some of it has been impressive. Some of it has been frustrating. Some of it has been a reminder that most cybersecurity incidents do not begin with a dramatic movie-style hack. They usually begin with something simple. […]
Most Technology Problems Begin as Trust Problems
Technology problems rarely start with technology, most begin with a gap in trust. They may show up that way. A slow computer. A failed login. A suspicious email. A server issue. A printer that refuses to print five minutes before a meeting. A software tool that worked yesterday and somehow does not work today. On […]
How Prepared Is Your Business for the Next Cyber Threat?
It starts with a single click. An employee receives what appears to be a legitimate email from a trusted vendor. The logo looks right, the sender seems familiar, and the request feels urgent. A few years ago, that click could have led to a ransomware attack, a data breach, or days of downtime. Today, the […]
The Strategic Value of Quarterly Business Reviews
Quarterly Business Reviews are most valuable when they move beyond operational reporting and become strategic conversations about risk, priorities, and future planning.
CMMC Snake Oil. Do Not Buy the Illusion.
Whenever regulation enters a market, opportunists follow. CMMC is no exception. As defense contractors work to understand certification requirements, an entire ecosystem of MSPs, software vendors, consultants, and cybersecurity providers has emerged promising simple answers. Turnkey compliance. Guaranteed certification. Prebuilt CMMC environments. Done for you solutions. It sounds reassuring. It is often misleading. CMMC has […]
CMMC. The Illusion of Security
The Cybersecurity Maturity Model Certification (CMMC) was designed to strengthen the Defense Industrial Base. Its purpose is straightforward and legitimate: protect Controlled Unclassified Information from adversaries who are actively targeting American contractors. Few professionals in cybersecurity disagree with that objective. The problem is not the goal. The problem is the growing illusion that certification equals […]
CMMC and the Reality Gap in Manufacturing
There is a growing disconnect between policy (CMMC) and practice (Baseline Technical Maturity), and it is playing out in real time across America’s small to medium sized manufacturing base. The Cybersecurity Maturity Model Certification, or CMMC, was designed with good intentions. Protect Controlled Unclassified Information. Strengthen the Defense Industrial Base. Reduce risk to national security. […]
What Technology Support Really Looks Like
It usually starts small. A computer takes longer than usual to boot up.Wi-Fi drops in and out during an important meeting.An update fails overnight, and no one knows why. You submit a support request and wait. And wait.When someone finally responds, they don’t know your environment, they ask the same questions you’ve already answered, or […]
Quick Poll: What Matters Most When It Comes to IT?
When you think about your organization’s IT needs, what rises to the top? Is it keeping costs down, getting help fast when something breaks, or knowing your systems are secure? Maybe it’s the confidence that comes from long-term reliability—or the simplicity of working with one trusted IT partner who understands your business inside and out. […]